Terms of Service

Effective Date: July 1, 2026  |  Last Updated: July 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), the operator of the website located at punch-newpizza.click (the "Website"). By accessing, browsing, or using our Website, by placing an order, creating an account, or by otherwise engaging with our services, you expressly accept and agree to these Terms in their entirety.

Your continued use of the Website following the posting of any changes to these Terms constitutes your acceptance of those changes. If you are using our Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the term "you" refers to both you individually and that entity.

You must be at least 18 years of age to use our Website or place an order. By agreeing to these Terms, you represent and warrant that you are at least 18 years old. If you are under the age of 18, you may only use the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

These Terms apply to all visitors, registered users, customers, and any other parties who access or use the Website or our services in any manner.

2. Description of Services

Punch Pizza is a food service business operating in the United States. Through our Website at punch-newpizza.click, we offer the following services:

• Online Ordering: The ability to browse our menu and place orders for pizza, food items, beverages, and related products for pickup or delivery, where available.
• Menu Information: Descriptions, photographs, and pricing information regarding our food and beverage offerings.
• Promotional Information: Details about special offers, discounts, loyalty programs, and seasonal promotions.
• Location and Contact Information: Information about our physical locations, hours of operation, and how to reach us.
• Account Services: The ability to create and manage a user account, view order history, and save preferences.
• Customer Support: Communication channels through which customers may seek assistance regarding their orders or our services.

We reserve the right to modify, suspend, discontinue, or restrict access to all or any part of our services at any time, with or without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of services. Menu items, pricing, and availability are subject to change at any time without notice.

Our Website is intended for personal, non-commercial use only unless expressly agreed otherwise in writing. You may not use our Website to conduct any commercial activities without prior written authorization from Punch Pizza.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Use the Website only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our Website and services.
• Promptly update your account information to keep it accurate and current.
• Pay for all orders placed through your account in a timely and complete manner.
• Be present or ensure an authorized person is present to receive delivery orders at the designated delivery address.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities when using our Website or services:

• Using the Website for any unlawful, fraudulent, or malicious purpose.
• Placing false, fraudulent, or unauthorized orders.
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Attempting to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website.
• Using automated means such as bots, scrapers, spiders, or crawlers to access, collect, or harvest information from the Website without express written permission.
• Introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material to the Website.
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
• Attempting to decompile, reverse engineer, disassemble, or otherwise derive the source code of the Website.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website without express written permission from Punch Pizza.
• Using our intellectual property, including but not limited to trademarks, logos, and copyrighted content, without authorization.
• Posting or transmitting any unsolicited commercial communications (spam) through the Website.
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm Punch Pizza or users of the Website.
• Collecting or harvesting any personally identifiable information from the Website.
• Using the Website in any manner that could damage, disable, overburden, or impair our servers or networks.

Violation of any prohibited activity may result in immediate termination of your account and access to our services, and may subject you to civil and/or criminal liability under applicable laws.

4. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, button icons, software, and the compilation thereof (collectively, "Content"), is the exclusive property of Punch Pizza or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Punch Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Punch Pizza. You may not use such marks without the prior written permission of Punch Pizza. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use. This license does not include:

• Any resale or commercial use of the Website or its Content.
• Any collection and use of any product listings, descriptions, or prices.
• Any derivative use of the Website or its Content.
• Any downloading or copying of account information for the benefit of another merchant.
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of the Content or Website terminates the permission or license granted by Punch Pizza. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without prior written consent from Punch Pizza.

If you believe that any Content on the Website infringes your copyright or other intellectual property rights, please contact us at [email protected] with the details of your claim.

5. Online Ordering and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the items in your order. We reserve the right to accept or reject any order at our sole discretion. An order confirmation sent via email does not constitute our acceptance of an order; acceptance occurs when we begin preparing your order or dispatch a delivery confirmation.

Menu items and prices displayed on the Website are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the order and notify you of the correct price, giving you the opportunity to reorder at the correct price.

We make every effort to display accurate descriptions of our menu items, including ingredients and allergen information. However, we cannot guarantee the complete accuracy of all descriptions. If you have a food allergy or dietary requirement, please contact us directly before placing an order at [email protected].

5.2 Pricing and Taxes

All prices listed on the Website are in United States Dollars (USD). Applicable federal, state, and local sales taxes will be calculated and added to your order total at checkout. Punch Pizza is required to collect sales tax in jurisdictions where we maintain a physical presence or meet economic nexus thresholds, in accordance with applicable state tax laws.

Delivery fees, service charges, and any other applicable fees will be clearly displayed at checkout before you confirm your order. Prices may vary based on your location or the method of fulfillment (pickup vs. delivery).

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on our Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method provided and authorize Punch Pizza to charge the full order amount, including applicable taxes and fees, to that payment method.

All payments are processed through secure, third-party payment processors. We do not store your complete payment card information on our servers. Your payment information is subject to the privacy policies and terms of those third-party processors.

5.4 Cancellations and Refunds

Once an order has been accepted and preparation has begun, cancellations may not be possible. If you need to cancel or modify an order, please contact us immediately at [email protected]. Refund eligibility is determined on a case-by-case basis. If you receive an incorrect or unsatisfactory order, please contact us within 24 hours of receiving the order, and we will work to resolve the issue in a fair and reasonable manner, which may include a refund, credit, or replacement, at our discretion.

6. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, PRODUCTS, AND INFORMATION PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT OR INFORMATION ON THE WEBSITE.
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

PUNCH PIZZA MAKES NO WARRANTY OR REPRESENTATION REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SERVICES, OR THAT PRODUCTS OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

Some states do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in their entirety. In such cases, the warranties are limited to the minimum extent permitted by applicable law.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business.
• Loss of data or information.
• Loss of goodwill or reputation.
• Business interruption.
• Personal injury (except where caused by our negligence or willful misconduct).
• Any other intangible losses.

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES, EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY OF PUNCH PIZZA TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE AND SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PUNCH PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

This limitation of liability reflects a reasonable allocation of risk and is a fundamental element of the basis of the bargain between you and Punch Pizza. Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you to its full extent.

8. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its owners, officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including but not limited to attorney's fees and court costs) arising from or related to:

• Your use of and access to the Website or services.
• Your violation of any term or condition of these Terms of Service.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any third-party rights, including without limitation any intellectual property rights, privacy rights, or publicity rights.
• Any content or information you submit, post, transmit, or otherwise make available through the Website.
• Your negligence, willful misconduct, or fraudulent activity.
• Any orders placed through your account, whether or not authorized by you, as a result of your failure to protect your account credentials.

Punch Pizza reserves the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. You agree not to settle any such matter without the prior written consent of Punch Pizza. Punch Pizza will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

9. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in connection with your use of the Website and our services. By agreeing to these Terms, you also acknowledge and agree to our Privacy Policy.

We comply with applicable federal and state privacy laws, including the Federal Trade Commission Act (FTC Act) and applicable state privacy statutes. If you are a California resident, additional rights may be available to you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as described in our Privacy Policy.

We encourage you to review our Privacy Policy periodically to stay informed about our data practices.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Punch Pizza. These links are provided for your convenience and informational purposes only. Punch Pizza has no control over and assumes no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or services. If you access a third-party website or service from our Website, you do so at your own risk, and you acknowledge that these Terms do not apply to your use of such third-party sites. We encourage you to review the terms and privacy policies of any third-party websites you visit.

Third-party payment processors, delivery partners, and other service providers that we engage to facilitate our services may have their own terms and conditions, which you may be required to agree to when using those services.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state applicable to the principal place of business of Punch Pizza, without regard to conflict of law principles that would cause the application of laws of any other jurisdiction.

You agree that any legal action or proceeding relating to these Terms or your use of the Website and services shall be instituted exclusively in the federal or state courts located within the applicable jurisdiction in the United States. You irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action or proceeding in such courts.

These Terms are subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. Where applicable, state-specific consumer protection laws may also apply based on your place of residence.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Punch Pizza and attempt to resolve the dispute informally by providing written notice of the dispute to us at [email protected]. Your notice must include: (a) your name and contact information; (b) a description of the dispute; and (c) the relief you are seeking. We will make good faith efforts to resolve the dispute within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within this period, either party may proceed with formal dispute resolution.

12.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or our services — including questions about the existence, validity, or termination of these Terms — shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration shall be conducted in the English language. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could order or grant. The arbitrator's decision shall be final and binding upon both parties.

12.3 Class Action Waiver

YOU AND PUNCH PIZZA EACH AGREE THAT ALL CLAIMS AND DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS MUST BE BROUGHT IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

12.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction, provided the matter remains in small claims court and proceeds only on an individual, non-class basis.

12.5 Opt-Out Right

You may opt out of the binding arbitration and class action waiver provisions by sending written notice to [email protected] within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, all other provisions of these Terms will continue to apply.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or services, or maintain an account with us. These Terms commence upon your first access to or use of the Website.

Punch Pizza reserves the right, in its sole discretion, to:

• Suspend or terminate your account or access to the Website at any time, with or without cause and with or without notice.
• Refuse service to anyone for any reason at any time.
• Discontinue or modify any aspect of the Website or services at any time.

We may terminate your account immediately and without prior notice if we believe, in our sole discretion, that you have violated any provision of these Terms, engaged in fraudulent activity, or acted in a manner that is harmful to Punch Pizza, our customers, or third parties.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including any outstanding payment obligations.

Upon termination, all rights and licenses granted to you under these Terms will immediately cease. Sections of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, limitation of liability, indemnification, and dispute resolution — shall survive any termination of these Terms.

14. Changes to These Terms

Punch Pizza reserves the right to modify, update, or revise these Terms of Service at any time in our sole discretion. We will provide notice of material changes by:

• Posting the revised Terms on this page with an updated "Last Updated" date.
• Sending an email notification to registered users (where we have your email address on file).
• Displaying a prominent notice on the Website.

Your continued use of the Website or services after any changes to these Terms become effective constitutes your binding acceptance of those changes. If you do not agree to the revised Terms, you must discontinue using our Website and services.

We encourage you to review these Terms periodically to stay informed of any updates. The date of the most recent revision is always indicated at the top of this page.

For minor changes that do not materially affect your rights or obligations, we may update these Terms without providing direct notification, but the updated date will reflect the change.

15. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or void for any reason, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect or impair the validity and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect as if the invalid or unenforceable provision had never been included.

The parties agree that a court or arbitrator shall have the authority to modify any invalid or unenforceable provision to the extent necessary to give it the maximum enforceability permissible under applicable law, consistent with the original intent of the parties.

16. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other policies or agreements expressly incorporated herein by reference, constitute the entire agreement between you and Punch Pizza with respect to the subject matter hereof and supersede all prior or contemporaneous communications, agreements, representations, and understandings, whether oral or written, between you and Punch Pizza.

No waiver by Punch Pizza of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Punch Pizza to exercise a right or enforce a provision under these Terms shall not constitute a waiver of that right or provision. A waiver is only effective if it is in writing and signed by an authorized representative of Punch Pizza.

17. Force Majeure

Punch Pizza shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, civil unrest, labor disputes, supply chain disruptions, power outages, telecommunications failures, cyber attacks, or any other events outside our reasonable control ("Force Majeure Events"). Our obligations shall be suspended for the duration of such Force Majeure Events, and we will use commercially reasonable efforts to resume normal operations as promptly as practicable.

18. Electronic Communications and Notices

By using our Website or services, you consent to receiving electronic communications from Punch Pizza. These communications may include notices about your account, order confirmations and updates, promotional offers, and other information related to our services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Any notice provided by you to Punch Pizza must be sent to [email protected] and will only be deemed received when we confirm receipt in writing. Notices are effective upon confirmation of receipt.

19. Contact Information

If you have any questions, concerns, comments, or feedback about these Terms of Service, our Website, or our services, please do not hesitate to contact us using the information below. We are committed to responding to all inquiries in a timely and professional manner.

These Terms of Service were last updated on July 1, 2026. Punch Pizza reserves the right to update these Terms at any time. Please review this page regularly for changes.